The WiFi connection in the room was not strong, but we were provided with a portable handset to carry around for network access. Super helpful! The location of the property is incredibly convenient, with lots of restaurants and stores nearby. The room size is mind-blowing, with two huge beds and a kitchen. It's easily 500 square feet, which is jaw-dropping. And the best part? It's extremely affordable for such a luxurious location. Plus, being directly connected to the mall is a game-changer, especially when it's raining outside. our stay was super comfortable and the atmosphere was top-notch.

The hotel's location was incredibly convenient for me, as it was only 9 km away from the nearest airport and provided easy access to other areas such as Taman Bahagia, which was just 6 km away. This made my travel arrangements much smoother and saved me valuable time.

While the property had its advantages, there were a few drawbacks as well. One minor negative aspect was the staff's lack of professionalism and their attempts to add extra charges.

So many dining options nearby, I gained a pound just thinking about it. The reception staff? Oh, they were super helpful in ignoring my luggage. Free wifi everywhere, so I could scroll Instagram while pretending to exercise in the fitness center.

The ants in my room were such lovely little companions, I almost adopted them.

The suite design was really nice and comfortable. The hotel was very clean and tidy, with excellent housekeeping. The staff were friendly and helpful, especially Mr BAPPY and SHAMIM. The location was convenient, very close to the water park and next to a mall and lagoon. It was also easy to catch up with work as there was a nice work area with a desk in the room. Checking out was a breeze and the hotel provided good parking facilities.

Nothing to be said.

Security officer on ground floor. Quick service for WiFi issue. Spacious suite with kitchen, fridge, utensils, cooker, microwave, kettle. Written wifi password and house rules on table. Multiple power plugs. HDMI input on TV. Laundry and vending machines on 7th floor. Prime location, accessible to mall. Luxury feel at affordable price.

The location of the hotel was perfect, with shops and a shopping mall nearby. It was convenient to go out and explore the area. Plus, the spacious rooms provided a comfortable stay during our romantic escape.

The housekeeping service was not up to standard. We noticed a blood stain on the comforter and requested a replacement, but they didn't have any in stock.

The staff at the reception were extremely helpful and friendly. They went above and beyond to assist me with my luggage storage, making me feel welcomed and well taken care of throughout my stay.

Limited communication options

We had a fantastic stay with our group of friends at New Town Resort Suites. The location was perfect, with Sunway Pyramid Mall and Lagoon Park nearby. The hotel was clean and comfortable, and the staff was incredibly friendly and helpful. Special thanks to Mr. Bappy and Shamim for their professional services. We will definitely be back and highly recommend this hotel.

Our stay at New Town Resort Suites felt almost like being at home. We had no complaints at all.

Friendly, efficient staff. Conveniently located near a mall with plenty of food options. Spacious and well-equipped room with kitchen facilities. Good availability of power plugs. Hot water in all taps.

It's like stepping into a jaw-dropping studio apartment with a fully equipped kitchen and all the necessary stuff. I felt super comfortable during my stay and the cleaning service was excellent. The location is prime, with easy access to shopping, food, transportation, and even a medical center nearby. Checking in was a breeze, thanks to the helpful and friendly staff. Parking was also no problem at all, with a flat fee for overnight stays. Plus, the free Wi-Fi, electric kettle, and flat-screen TV in the room were just the cherry on top! I will definitely be coming back!

Conveniently located above a large shopping mall, with spacious rooms and bathrooms. Staff is friendly and efficient, responding promptly to requests. Multiple dining options available in the mall and nearby shophouses. Good choice for a comfortable stay. Would consider returning.

The hotel location is excellent - above a shopping mall and near Sunway Pyramid Mall and Lagoon Park. The staff, particularly Mr Bappy and Shamim, provided professional and friendly service. The room was spacious, clean, and comfortable. Luggage pick-up was prompt and the overall service was excellent.

Can honestly say there wasn't anything not to like.

Our family had a fantastic time at a nearby theme park, making lasting memories together. The location was perfect for families, with easy access to shopping, food, and transportation. The staff were friendly and helpful, making our stay enjoyable.

My kids wished there was a playground or kids' club at the hotel.

The view from my room overlooking Sunway Lagoon was simply stunning. The staff were always friendly and helpful, and the room was spacious and impeccably clean. Plus, having two queen-sized beds gave the impression that the room could comfortably accommodate more than just two people. The kitchenette was well equipped with a working sink, fridge, utensils, cooker, microwave, and electrical kettle. There were also plenty of power plugs conveniently located throughout the room. the hotel's location near Sunway Pyramid Mall made shopping easy and convenient, and it was a short walk to the exciting Sunway Lagoon.

Strongly recommend this hotel.

Convenient location near shopping, dining, transportation, and medical center. Easy check-in process without front desk. Helpful and friendly staff. Parking available for a flat fee. TV with USB port for personal entertainment. Great room size with comfortable beds and clean facilities.